Returns

We want you to love your reset.

If your purchase isn't quite right for you, we're here to help. Please read the following before starting a return.

Change of mind

We accept eligible returns for change-of-mind purchases within 30 days of delivery.

To be eligible, items must be:

• Unused and in their original condition
• In their original, undamaged packaging
• Free from signs of use, damage or wear
• Returned with proof of purchase

For hygiene reasons, certain products cannot be returned once opened or used, including products such as ear-seeding kits, acupressure mats and other personal-use wellness products where applicable.

Faulty or damaged items

If your order arrives damaged or you believe your product is faulty, please contact us as soon as possible.

Include:

• Your order number
• A description of the issue
• Clear photos or videos of the product and packaging

We'll review the issue and work with you on an appropriate solution.

How to request a return

Email us at [your customer service email] with your order number and the reason for your return.

Please don't send an item back before contacting us, as we need to provide the correct return instructions.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Processing times can vary depending on your bank or payment provider.

Original shipping costs are generally non-refundable for change-of-mind returns.

Important

This policy doesn't limit any rights you may have under Australian Consumer Law, including your rights regarding products that are faulty, unsafe, not as described or don't meet consumer guarantees.